Shipping Policy

Effective Date: August 1, 2026

At NaxaWellness, we are committed to delivering your wellness products safely and as quickly as possible. Please review our Shipping Policy before placing your order.

Order Processing

• Orders are processed after payment has been successfully confirmed.

• Personalized treatment protocols and customized herbal formulations require additional preparation before dispatch.

• Orders are processed during business days only (Monday – Saturday, excluding public holidays).

• Orders placed on Sundays or public holidays will be processed on the next business day.

Delivery Timeline

Estimated delivery times begin after your order has been processed.

Destination	Estimated Delivery Time
Lagos	1–3 Business Days
Other States in Nigeria	3–5 Business Days
International Orders	5–10 Business Days

Please note that delivery timelines are estimates and may vary depending on your location, courier operations, customs clearance, weather conditions, or other unforeseen circumstances.

Customized Treatment Orders

Some Naxa Wellness products include personalized herbal formulations, treatment protocols, diet plans, or consultations.

For these orders:

• A Patient Success Specialist may contact you after payment.

• You may be required to complete a health assessment questionnaire.

• Your personalized treatment plan is prepared before shipping.

Processing time for customized products is included before delivery begins.

Shipping Charges

Shipping fees are calculated at checkout based on:

• Delivery location

• Package weight

• Package size

• Selected shipping option

Any applicable delivery charges will be displayed before payment.

Order Tracking

Once your order has been dispatched, you'll receive shipping updates through the contact details provided during checkout.

Where available, tracking information will also be provided so you can monitor your shipment.

Delivery Attempts

Please ensure someone is available to receive your package.

If delivery cannot be completed due to:

• Incorrect address

• Recipient unavailable

• Incorrect phone number

• Restricted access

our logistics partner may attempt another delivery or return the package to us. Additional delivery charges may apply for redelivery.

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information.

If you notice an error after placing your order, contact us immediately.

Once an order has been dispatched, we may not be able to change the delivery address.

International Shipping

We ship to selected international destinations.

Please note that:

• Delivery timelines vary by country.

• Customs inspections may cause delays.

• Import duties, taxes, customs charges, and clearance fees are the responsibility of the customer unless otherwise stated.

Delayed Deliveries

While we strive to deliver every order within the estimated timeframe, delays can occur due to:

• Weather conditions

• Public holidays

• Courier delays

• Customs processing

• High order volumes

• Events beyond our control

We appreciate your patience and understanding in these situations.

Lost or Damaged Packages

If your order arrives damaged or appears to be lost in transit, please contact us within 48 hours of the expected delivery date.

Include:

• Your order number

• Photos of any damaged items (if applicable)

• A brief description of the issue

We will investigate with our logistics partner and work toward a suitable resolution.

Delivery Availability

Delivery is subject to the service coverage of our logistics partners.

If we are unable to deliver to your location after an order has been placed, our customer support team will contact you to discuss available options.

Contact Us

If you have any questions regarding shipping or your order, please contact our Customer Support Team through the contact details provided on our website.

Thank you for choosing NaxaWellness. We appreciate the opportunity to support your health and wellness journey.